These Terms and Conditions of Use set out the rules and obligations for accessing and using the website www.ouritec.pt, owned by Ouritec, VAT number (NIF) 508985617, located at Rua da Barroquinha nº 2, 2490-125 Gondemaria, hereinafter referred to as Ouritec, and on the other hand, the users, hereinafter referred to as User, Customer, or Consumer.
Browsing the Ouritec online store or placing an order constitutes acceptance by the User of these Terms and Conditions as well as our Privacy Policy (GDPR) and Cookies Policy, with the prevailing Decrees-Law in force regarding consumer protection and data protection taking precedence.
Ordering through our online store is considered a contract between Ouritec and the Consumer, who must be 16 years of age or older.
We reserve the right to amend these Terms and Conditions of Use whenever justified and without prior notice.
1. Subject
1.1. These conditions aim to define the Terms and Conditions of Use established between Ouritec and the User, such as contents, conditions of site access and use of the online store, privacy and cookie policies, exclusion of warranties, liabilities and product guarantees, prices, payment methods, shipping and delivery times, contract cancellation, exchanges and returns, consumer dispute resolution, and Customer Support.
2. Content
2.1. Ouritec makes available text content, comments, messages, information, graphics, images, informative or opinion articles, illustrations, software, audio, and video on the website subject to the acceptance, without any reservations, conditions, or modifications, of these Terms and Conditions of Use.
2.2. Ouritec reserves the right to modify at any time the information and commercial offerings presented regarding products, prices, promotions, and commercial conditions.
2.3. The online store www.ouritec.pt may reference third-party brands whose logos, text, product descriptions, and images are used by Ouritec for the purpose of promoting its products. All trademarks are the property of their respective owners.
3. Conditions of Access and Use of the Online Store
3.1. This online store is solely and exclusively for the personal use of the User.
3.2. Modification, reproduction, duplication, copying, distribution, sale, resale, and other forms of exploitation for commercial or non-commercial purposes are prohibited.
3.3. By browsing this online store, you undertake not to use it for illegal or prohibited purposes.
3.4. The User undertakes to respect the rights of Ouritec and third parties, not to violate public morality, and to comply with any and all legal provisions, making proper and appropriate use of the website in strict compliance with these Terms and Conditions of Use, which they have read, understood, and accepted in full and without reservation.
3.5. The User may not modify the software in any way, nor use modified versions of the software, namely for the purpose of obtaining unauthorized access to the Content or any restricted content.
3.6. Ouritec reserves the right to terminate the account of any User who engages in any of these practices.
3.7. The Consumer is responsible for the personal data provided to Ouritec and undertakes to update any changes to it.
4. Privacy Policy and Cookies
4.1. By registering on our website www.ouritec.pt or requesting information via a contact form, you are submitting your personal data to us. The entity responsible for collecting and processing data is exclusively Ouritec.
PLEASE SEE OUR PRIVACY POLICY (GDPR)
PLEASE SEE COOKIES POLICY
5. Exclusion of Warranties and Liabilities
5.1. Under no circumstances shall Ouritec be liable for any damages resulting from lost profits or business interruptions arising from these Terms and Conditions of Use.
5.2. Ouritec makes no representation or warranty to the User that the Content, Goods, or Services meet or are fit to meet any of the User's needs or expectations.
5.3. Ouritec is not liable for any errors, deficiencies, or inaccuracies in the Content or for any damages that such errors, deficiencies, or inaccuracies may cause to the User.
6. Product Warranty
6.1. All products are covered by the statutory legal warranty scheme.
Warranty for Tools and Equipment:
The warranty for tools and equipment sold by Ouritec is 2 years for the Final Consumer and 1 year for Companies, covering manufacturing defects.
Warranty for Electrical or Electronic Components:
Items categorized as "Electronics" carry a 6-month warranty against manufacturing defects from the date of sale.
6.2. Warranty Voidance:
Ouritec provides no warranty and assumes no responsibility for equipment damaged due to improper handling, installation, or configuration. Any modification to the original product also voids the warranty. The user must always consult the product instruction manual to ensure proper usage.
The delivery of the product to Ouritec is the customer's responsibility. The return delivery of the product after repair and confirmation of warranty eligibility is Ouritec's responsibility.
7. Pricing
7.1. Product prices displayed in the online store www.ouritec.pt include VAT at the applicable statutory rate, with prices excluding VAT also shown.
7.2. Despite all efforts, some products may display an incorrect price. Ouritec reserves the right to cancel any order due to a typographical error in pricing, even after payment has been made by the Consumer. The User will have the option to cancel the order or proceed with a revised proposal.
7.3. All prices available in the online store are subject to change without prior notice.
7.4. Promotions displayed on the online store are subject to change; their availability is limited in time and subject to available stock.
7.5. Prices applied in the online store may differ from those in physical stores.
8. Payment Methods
8.1. The online store www.ouritec.pt offers the User the following payment methods:
Bank Transfer;
Multibanco payment (Mainland Portugal and Islands only);
MBWAY payment (Mainland Portugal and Islands only);
Credit Card payment (Visa and Mastercard);
Cash on Delivery (COD) upon receipt of goods (Mainland Portugal and Islands only);.
Payment by Bank Transfer:
Dispatch of the order will only take place upon receipt of the payment amount in Ouritec's bank account. Proof of transfer sent by the customer does not serve as proof of payment. We recommend transferring from a BPI account or making a direct bank deposit whenever possible, as funds become available immediately and the order can be dispatched on the same day. Payment details for bank transfers will be sent via email in the purchase confirmation.
9. Orders
9.1. To place an order with Ouritec, we provide two options:
Online, via the web store: www.ouritec.pt 24/7;
By phone, via: +351 249 581 044, Monday to Friday from 09:00 to 13:00 and 14:00 to 18:00.
10. Shipping and Delivery Times
(See shipping information: https://www.ouritec.pt/informacoes-envio)
12. Correction of Order Errors
12.1. Any errors made by the Consumer in their purchase order can only be corrected if the order has not yet been dispatched, by sending an email to geral@ouritec.pt or calling 249 581 044.
The requested correction will only be considered validly submitted upon confirmation of receipt by Ouritec.
13. Cancellation, Exchanges, and Returns
13.1. The Consumer has a period of 14 days, starting from the day they acquire physical possession of the products, to return their order without needing to state a reason.
13.2. Products must not have been used, must be in the exact condition in which they were purchased, and must be accompanied by the invoice/receipt.
13.3. The customer must return the products within 14 days of communicating their decision to withdraw from the contract. Return costs for contract cancellation or product exchange for another model or size are borne by the Consumer, who must use the same shipping method as used for initial dispatch.
13.4. Contract cancellations, exchanges, and returns will not be accepted for customized products, unless they present manufacturing defects.
13.5. Contract cancellations will not be accepted if the buyer or end user of the products is a corporate entity/company or if the vehicle/equipment is intended for professional use.
13.6. Reimbursement of the purchase amount will be carried out as quickly as possible following validation that the return conditions described above have been met. Ouritec has up to 14 days for this process, but may withhold the refund until the products have been received.
13.7. For returns due to defective products, exchange will only take place subject to stock availability. If stock is unavailable, the customer will be informed and the full amount refunded as soon as possible and within a maximum of 5 days after our validation of the defect. Return shipping costs are borne by Ouritec, using the same shipping method as initial dispatch.
13.8. In case of a refund, Ouritec requests that the Consumer provide an IBAN (NIB) to enable a faster reimbursement process.
13.9. For product exchanges and returns, please contact us in advance by phone (+351 249 581 044) or email (geral@ouritec.pt).
A. Model Right of Withdrawal / Cancellation Form
(Only complete and return this form if you wish to withdraw from the contract)
To: Ouritec, Rua da Barroquinha nº 2, 2490-125 Gondemaria – Email: geral@ouritec.pt
I/We () hereby give notice that I/We () withdraw from my/our () contract of sale for the following goods/for the provision of the following service ()
Ordered on ()/Received on ()
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
() Delete as appropriate*
14. Consumer Dispute Resolution
14.1. In the event of a dispute, the consumer may contact an Alternative Consumer Dispute Resolution Entity:
Ouritec is a member of the Automotive Sector Arbitration Centre (Centro de Arbitragem do Sector Automóvel):
Website: www.arbitragemauto.pt
Address: Av. da República, 44 – 3º Esqº, 1050-194 Lisboa
For disputes regarding online purchases, the consumer can access the official EU platform:
https://webgate.ec.europa.eu/odr/main/?event=main.home.show
15. Final Provisions
15.1. If any provision of these conditions is declared null, void, or unenforceable, it shall not affect the validity or enforceability of the remaining clauses, which shall remain in full force and effect.
15.2. Portuguese Law applies to all matters governed by these conditions.
15.3. In the event of a dispute regarding the interpretation or application of these conditions, or in the interpretation and execution of contracts concluded through this website, jurisdiction belongs to the Judicial Court of the District of Ourém, with express waiver of any other.
16. Customer Support
16.1. For any queries, please contact our customer support line on +351 249 581 044 or via email at geral@ouritec.pt.
